Privacy Policy

Our privacy policy, in compliance with British Columbia’s Personal Information Protection Act (PIPA), outlines the principles and practices we will follow to protect patron information.

The Sid Williams Theatre Society’s Personal Information Protection Policy (SWTS Privacy Policy) applies to the Sid Williams Theatre Society (SWTS) and any presenter for which the SWTS operates on their behalf. ‘Presenter’ will be used when referring to a community organization, individual, business, sponsor, out-of-town agency, performer, or promoter using the theatre to present an event, or using the ticket centre to sell, print, or distribute tickets, wrist-bands, or passes. ‘Patron’ will be used when referring to individual customers (including SWTS members, audience members, and ticket buyers) of the theatre and its renters, or of the ticket centre and its clientele.

Patron Information
Patron information is the information we obtain in order to identify you as our patron. We will only collect information that is necessary in providing the following:

Patrons may at any time decline to provide some or all of the information requested, or may request to have their patron records amended to remove information. We will diligently and promptly comply with all such requests. Patrons are advised that this may limit the services we are able to provide.

Using and Sharing Information
We will only use patron information to enable us to fulfill the purposes identified above. We do not share patron information with any third parties, including event presenters who rent the theatre, without express permission from a patron.

The SWTS does not sell patron information. The SWTS may however be required to provide information to outside parties in the following cases:


Ensuring Accuracy of Information
If a patron’s information appears to be inaccurate or incomplete, we will correct the information as required upon notification. Any other relevant information will be recorded in the patron’s file (e.g. phone messages left, special seating requests, tickets not picked up, etc).

Securing Information
We are committed to ensuring the security of our patrons’ information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification, disposal, or other similar risks.

We will employ security measures that are appropriate to the sensitivity of the information. These security measures include: locking filing cabinets containing hard copies of patron lists or pre-printed tickets; password, data encryption, and firewall protection of information that is electronically stored.

The SWTS staff receive training in relation to all of our policies and procedures for protecting patron information. All SWTS staff and volunteers are required to provide a clear criminal record check as a condition of employment and volunteer program participation.

We continually review and update our security policies and procedures to ensure ongoing privacy of patron information.

Human resources related personal information (regarding staff and volunteers) will be handled in accordance with this policy.

Providing Patrons Access to Recorded Information
Patrons have the right at any time to request information we have recorded in their patron file. However, this request must be made in writing and provide sufficient detail to identify the information being sought. The SWTS has thirty (30) business days to provide you with this information.

Your request should be submitted by email to or by hard copy to the following address:

Sid Williams Theatre Society
442 Cliffe Avenue
Courtenay, BC
V9N 2J2
Attn: General Manager

Questions or complaints regarding the SWTS Privacy Policy may also be directed to the general manager.