Tuesday to Friday 12 pm - 4 pm
Open 2 hours prior to event start time (for ticketed events).
Closed Saturdays, Sundays, Mondays, and statutory holidays.
250.338.2430 ext 1
Toll Free: 1.866.898.8499
442 Cliffe Avenue
Our refund policy has changed due to COVID-19. Please contact our box office by phone or email to request a refund. Requests can be made up to 30 minutes after the start time of the event. The patron that purchased the tickets must be the one to request the refund. Refunds can be made to the original form of payment or a gift voucher.
We accept cash, debit, VISA, and MasterCard. Please note: we do not accept VISA Debit cards.
Service charge - $4.50 per ticket
This fee is included in the ticket price and applies to all tickets (all methods of purchase).
The service charge includes both the municipal surcharge (and its GST) and the ticket handling fee (and its GST).
The municipal surcharge is a per ticket fee required by the City of Courtenay.
Postal delivery fee - $5 per order
This fee applies to each phone or web order where mailing is requested.
Exchange fee - $2 per ticket
This fee applies to each order that is exchanged (restrictions apply).
Requests for exchanges may be made by phone, email, or in person until the box office closes (up to 30 minutes following the event start time) on the day of the event. The patron that purchased the tickets must be the one to request the exchange.
You may chose the e-ticket delivery method when purchasing tickets. Your tickets will be delivered to the email address associated with your account as a PDF attachment. Each page is a separate ticket. You are welcome to print them or display them on your mobile device to gain entry to the event.
If you misplace the ticket email or it does not arrive in your inbox, you can access the PDF of e-tickets through your online account. Simply login to our site and, once you're on the "My Account" page, select "E-Tickets". You'll be able to click the "Download" link beside the name of the event to access your tickets.
Our box office is happy to re-print any tickets that have been lost or have not yet arrived by mail. You must be the original purchaser and ID may be required.
All patrons entering the theatre must have a ticket regardless of age.
Infants are ages 12 months or younger and can be held in arms or on a lap. Many event presenters offer special pricing for infants. Please contact our box office to inquire about infant tickets. Children ages 13 and under must be accompanied by, and be seated next to, a supervising adult.
Please consider only bringing children and/or infants to events that are recommended for their age group.
Personal information is collected in accordance with British Columbia’s Personal Information Protection Act (PIPA).
We do not sell or reveal specific information (including seat locations) about patrons or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law.
We only collect information that is necessary:
Patrons may at any time decline to provide some or all of the information requested, or may request to have their patron records amended to remove information. We will diligently and promptly comply with all such requests. Patrons are advised this may limit the services we are able to provide.