Tuesday to Friday 12 pm - 5 pm - NEW HOURS!
Open 2 hours prior to event start time (for ticketed events).
Closed Saturdays, Sundays, Mondays, and statutory holidays.
UPCOMING BOX OFFICE CLOSURES:
Tue Jan 2, 2023 - Fri Jan 5, 2024
250.338.2430 ext 1
Toll Free: 1.866.898.8499
442 Cliffe Avenue
Please contact our box office by phone or email to request a refund. Requests can be made up to 30 minutes after the start time of the event. The patron that purchased the tickets must be the one to request the refund. Refunds can be made to the original form of payment or a gift voucher.
We accept cash, debit, VISA, VISA Debit, MasterCard, MasterCard Debit, and American Express.
Ticket prices listed on each event page include all applicable taxes and fees.
Ticket handling fee - $3.40 (incl GST) per ticket
This fee is a per ticket fee included and applies to all tickets (all methods of purchase). We do not charge any extra fees for ordering online.
The ticket handling fee supports the operation of the theatre box office including ticketing software, hardware, etc. Per ticket fees are standard cost recovery methods within the entertainment industry.
Postal delivery fee - $5 per order
This fee applies to each phone or web order where mailing is requested.
Requests for exchanges may be made by phone, email, or in person until the box office closes (up to 30 minutes following the event start time) on the day of the event. The patron that purchased the tickets must be the one to request the exchange.
You may chose the e-ticket delivery method when purchasing tickets. Your tickets will be delivered to the email address associated with your account as a PDF attachment. Each page is a separate ticket. You are welcome to print them or display them on your mobile device to gain entry to the event.
If you misplace the ticket email or it does not arrive in your inbox, you can access the PDF of e-tickets through your online account. Simply login to our site and, once you're on the "My Account" page, select "E-Tickets". You'll be able to click the "Download" link beside the name of the event to access your tickets.
Our box office is happy to re-print any tickets that have been lost or have not yet arrived by mail. You must be the original purchaser and ID may be required.
All patrons entering the theatre must have a ticket regardless of age.
Infants are ages 12 months or younger and can be held in arms or on a lap. Many event presenters offer special pricing for infants. Please contact our box office to inquire about infant tickets. Children ages 13 and under must be accompanied by, and be seated next to, a supervising adult.
Please consider only bringing children and/or infants to events that are recommended for their age group.