Sid Williams Theatre


Ticket Services Coordinator

Our Ticket Centre is a frontline contact point for members, patrons and the public; and provides important internal services to multiple departments. The Ticket Services Coordinator will be responsible for setting a high standard of customer service, client satisfaction, professionalism and teamwork; and for handling Ticket Centre operations with approachability, efficiency, and accountability.

Our front-end operations will be in transition during summer 2018 due to implementation of new systems. The successful candidate will be friendly, solution oriented, able to motivate others, and highly adaptable to change.


  • Human resources functions for Ticket Services personnel (in consultation with senior management)
  • Ticket Centre daily operations, event readiness, and post event reporting
  • Processing membership, donation and other transactions
  • Responding to (or referring) all enquiries, concerns or feedback related to ticketing services (in close consultation with Events Services Director and Marketing & Development Coordinator)
  • Working collaboratively with all personnel to ensure smooth integration of services
  • Working collaboratively with the leadership team to further the Sid Williams Theatre Society strategic plan and new initiatives



  • Minimum 3 years of Ticket Centre or similar industry experience required
  • Customer service experience and strong inter-personal skills required
  • Good verbal and written communication skills required
  • Human resources experience preferred (leadership/conflict resolution training an asset)
  • Office/business experience an asset: budgeting, business procedures, computer trouble-shooting
  • Clean criminal record check
  • Certificates: Serving it Right, Occupational First Aid - training can be provided during probabtion period


Full time equivalent position - 24 hours per week
Schedule: Must be able to work flexible hours and evenings
Compensation: As a new position, the wage offered will reflect the qualifications of the most suitable candidate. Wage expectations may be included with applications and enquiries for this position. Full time equivalent positions offer extended health benefits upon completion of 90 days probation.


This posting closes Thursday July 12 at 4:00 pm.

Only those candidates shortlisted for interview will be contacted. Interviews may start before posting closes. Preferred start date is Thursday July 19.

To apply

Please address applications to Deborah Renz (General Manager) and include resume, cover letter, and references.
By email: with subject: Ticket Services Coordinator posting
In person at the theatre: Tuesday through Friday from 10 am to 4pm