Streaming FAQ

Tickets for virtual events are sold through our ticketing system and accessible to watch through a patron account on our website. Our stream player is powered by BoxCast.

PLEASE NOTE: Each separate device or person(s) who would like to access the virtual event will need to create their own account on our website and purchase their own virtual event ticket.

 

What are the system requirements for viewing a virtual event stream?

We strongly recommend keeping your system as up-to-date as possible with the latest browser version. Below are the minimum requirements.

Supported Browsers for Playback

Our stream player BoxCast supports playback in browsers that can decode H.264 videos in an HTML5 player.

Supported browsers/versions:

  • Chrome 30+ (has automatic updates)
  • Firefox 27+ (has automatic updates)

*H.264 video (required for viewing videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback.

The stream player may work in Safari 9+ or Microsoft Edge, but cannot be guaranteed. Internet Explorer is NOT supported.

Supported Operating Systems for Playback

The BoxCast player operates in a wide range of operating systems, but we cannot provide functionality on systems that are no longer being supported by the software proprietors.

Microsoft has ended support for Windows XP and Windows Vista.

The earliest version of MacOS still receiving extended support from Apple is Sierra (v. 10.12.6), and support for it is rumored to end in September 2019. Earlier versions of MacOS (El Capitan, Yosemite, Mavericks, etc) are not supported.


Mobile/Tablets

  • Android (Marshmallow) version 6.0+
  • iOS version 12.4+

Blackberry and Windows phone users may still able to view the BoxCast player on devices that support HTML5; however, BoxCast does not test out the player in these environments and thus cannot guarantee support.

 

How can an event be streamed to a TV?

Our stream player is browser based (no apps). If you would like to watch the stream on a TV, we recommend you connect your computer or mobile device directly to the TV using an HDMI cable. Alternatively, you can connect a computer, tablet, or smartphone over WiFi using Airplay or Chromecast.

Please note: when streaming over WiFi, the quality of the video will be dependent on your device and WiFi connection.

Airplay a video to Apple TV using Mobile Device

With your device connected to the same Wi-Fi network as your Apple TV, start playing a video and tap the AirPlay icon in the lower right-hand corner of the player. Full instructions here.

Desktop Computer Airplay

If using a desktop computer, the Airplay icon will not appear in the player, you will want to use the native screen sharing of the computer monitor to stream your entire screen via Airplay or Cast and then put the player in full screen mode.


Cast a video to Chromecast

View the Google Support directions here.

Chromecast does not allow you to cast your screen or tab from an iOS device.

 

When can the virtual event stream be accessed?

You can start viewing the stream up to 15 minutes prior to the event start time, however, the performance part of the stream will not begin until the start time that is listed.

 

Does a virtual event have a rewind function?

Yes, you can rewind both a live stream or a limited stream.

PLEASE BE AWARE: If you choose to rewind on a live stream, this will take you out of live mode. The live stream will become unavailable as soon as the event has ended and if you have not returned to viewing in live mode the player may stop working and you may not get to see the rest of the event.

 

Can a virtual event be rewatched?

If the event is marked as "Live Stream" it will only be available for a single viewing at the date and time listed and cannot be rewatched.

If the event is marked as "Limited Stream" it will be available to replay for a limited window after the event start time. This is indicated on your e-ticket under "Watch Window".

If the event is marked as "On Demand" it will be available to buy and watch within the same specific window of time and can be rewatched as many times as you would like within that time frame.

 

How can the virtual event stream be accessed?

  • Click the blue “Login” button at the top right of the screen.
  • Log in to your account.
  • On the “My Account” page, click the blue “Your Virtual Events” button.
  • The page may take a few seconds to load your virtual events.
  • Click on the stream you want to watch from the virtual events available.

Please note:
The stream player will attempt to auto choose the resolution based on your internet speed. If you are experiencing buffering, click on the gear icon of the player and lower the resolution of the stream.

 

For additional help

BoxCast offers a list of troubleshooting articles on their support centre. Chat support is available through a popup box on that support centre page via the icon in the bottom right corner. Click on the word bubble icon and follow the prompts to start receiving support.

We are unable to offer live support during a virtual event, but you can reach out to the box office with any virtual event issues and we will respond as soon as we return the next business day.