COVID-19 Safety Measures

The health and safety of our patrons, performers, employees, and volunteers is of utmost importance to us. We are taking additional precautions to reduce the spread of COVID-19.

Following the protocols outlined below does not guarantee a risk-free event; however, we aim to minimize the risk of infection as much as possible by adhering to these best practices.

This page will be updated when required by new public health directives or approved operational requirements.

We thank everyone for their consideration and cooperation with these COVID-19 safety protocols.

PROTOCOLS AS OF OCTOBER 12, 2021. These protocols are subject to change at any time.

Limited Audience Capacity

All in-person performances are limited to a maximum audience of 250 people. Patrons must remain seated in their assigned seat during the performance. For some events the seating map has been arranged in pods of seats to provide at least one empty seat between each pod of seats. For other events, the seating map is open to purchase in any seating area, but it is not distanced seating and there could be someone in the next seat. PLEASE BE ADVISED: all events are currently restricted to a maximum audience of 250 people, however the seating map configurations have been chosen by the event presenter. If public health capacity limits are lifted prior to the event date, some events may open to full capacity.

Buying Tickets

Patrons are encouraged to purchase tickets by phone or online. Please ensure that the contact information on your account is accurate and up-to-date - this information will be used for contact tracing in the event of a confirmed exposure during an event.

The box office will be open Tuesday through Friday from 12 pm to 4 pm and two hours prior to the event start time.

Patrons are encouraged to choose e-tickets as the delivery method for at home printing or display on a mobile device. Patrons who choose will call as their ticket delivery method can pick up their tickets during regular box office hours or at the box office prior to the event start time.

A pre-event email will be sent to ticket purchasers on the morning of the event that will include a reminder about proof of vaccination, masks, physical distancing, and entry and exit procedures.

Masks

All patrons ages 5 and over are required to wear a mask at all times, except for short periods while eating or drinking at their seat. Masks are strongly recommended for people under the age of 5.

Masks must cover the nose, mouth, and chin. As per the BC mask mandate, face shields are NOT considered a substitute for a mask. Single-use masks will be available for any patron who needs one.

The only exception will be for patrons attending an event who cannot wear a mask due to medical reasons.

All event personnel (including staff, volunteers, and crew) will be masked.

Proof of COVID-19 Vaccination Requirement

Beginning Mon September 13, 2021, the BC Public Health Order requiring proof of vaccination to attend events is in effect (more info: https://www2.gov.bc.ca/gov/content/covid-19/vaccine/proof). All patrons will be required to show proof of vaccination using the BC COVID-19 Vaccine Card to attend events at the Sid Williams Theatre. Patrons ages 19 and over must also show a piece of government issued photo ID. Patrons under age 12 can attend events with a fully vaccinated adult. There are NO exceptions to this Public Health Order. For more info on BC's Vaccine Card visit the BC government site.

The order is in effect until January 31, 2022, but may be extended at the discretion of the Public Health Officer.

All event personnel (staff and volunteers) will be vaccinated or additional safety measures put in place.

Physical Distancing

Everyone entering, exiting, and moving throughout the venue is asked to respect the personal space of others and maintain physical distancing as much as possible.

Arrival at the Theatre

The venue doors will open 60 minutes prior to the event start time.

Upon arrival at the venue, patrons may need to line up outside. Please maintain physical distancing while you wait for your ticket to be scanned.

Sid Williams Theatre staff stationed at each entry door will confirm proof of vaccination prior to entry to the venue. Entry will be denied if COVID-19 symptoms are apparent.

Patrons are asked to have e-tickets (printed at home or displayed on a mobile device) ready to be scanned upon entry to the building. If picking up will call tickets, patrons will go to the box office and show photo ID to the event services team member to receive their paper ticket.

Entry Doors

Patrons will enter through the door designated by their seat location.

Seats 1 - 13
Patrons in these seats will enter the venue through the main front doors on Cliffe Avenue (door A – set of doors closest to the box office).

Seats 14 – 32 and Accessible Platform
Patrons in these seats will enter the venue through the north lobby doors on Cliffe Avenue (door B – set of doors closest to 4th Street parking lot).

Lounge & Other Audience Services

The lounge will remain closed until further notice. Bottled water will be available for sale at coat check.

Coat check service and hearing assist units are not available. Until further notice, all merchandise sales and 50/50 activities are suspended.

Most of the furniture in the lobby will be removed, except for a small number of distanced seats to accommodate patrons with mobility issues or who need assistance getting to their seats.

Water & Beverages

The water fountain will only have self-serve bottle refill available. The fountain spout will be turned off. Patrons may bring their own resealable beverage containers containing non-alcoholic beverages only. Alcohol is not permitted.

Washrooms

Everyone is asked to respect physical distancing and follow the posted capacity limits when accessing the washrooms. Selected stalls and urinals will be blocked off and clearly marked as unavailable to ensure physical distancing.

If a patron needs to use the washroom during the performance, the patron may be delayed readmittance until the event services team member determines a safe way to do so without compromising the spacing of other patrons.

Event Running Time

Events will be limited to a running time of 90 minutes or less, except by special arrangement. The running time will be noted for patrons when purchasing tickets.

There will be no intermissions.

Exiting the Theatre

Patrons seated on the main (orchestra) level are asked to exit through the same door they entered. Patrons seated in the balcony are asked to exit through the exterior balcony stairwell at the north side of the venue.

Patrons are asked to exit the venue starting with the rows at the back of the auditorium. Please remain in your seat at the end of the performance as each row exits. Everyone is asked to proceed directly to their designated exits and not to loiter in the lobby areas.

Sanitizing

All surfaces will be sanitized before each event. All seats in the auditorium will be sanitized using an electrostatic cleaning system. Hand sanitizing stations will be available for patrons at entrances, near the elevator, near auditorium entrances and other high trafficked areas.

Refunds

Patrons may contact the box office for a ticket refund if they are unable to attend, particularly if they are feeling unwell or have been in contact with someone who may have COVID-19.

Patrons may also request a refund (up to 30 minutes after the event starts) if they are uncomfortable with any of the COVID-19 safety protocols.