COVID-19 Safety Measures

The health and safety of our patrons, performers, employees, and volunteers is of utmost importance to us. We are taking additional precautions to reduce the spread of COVID-19.

Following the plans outlined below does not guarantee a risk-free event; however, we aim to minimize the risk of infection as much as possible by adhering to these best practices.

These documents will be updated when required by new public health directives or approved operational requirements.

We thank everyone for their consideration and cooperation with these COVID-19 safety protocols.

 

The Patron Experience

Buying Tickets

Patrons are encouraged to purchase tickets by phone or online. The box office will be open for limited in person traffic. Debit and credit will be accepted as payment, but no cash transactions.

Ticket sales will be available up to 24 hours prior to the event start time.

Patrons are encouraged to choose e-tickets as the delivery method for at home printing or display on a mobile device. An adapted will call option for printed paper tickets will be available for those without access to computer or mobile device.

Will call tickets will only be available for pick up at the designated entry time for the event. These will call tickets will be held at the entry door as designated by the seat location of the tickets.

Information for Contact Tracing

First name, last name, and phone number or email is required for every person entering the venue to comply with an order from the Public Health Officer of BC. This information will be securely stored for a minimum of 30 days within our ticketing software.

Patrons must provide this information when purchasing their tickets. Tickets are transferrable up to 24 hours prior to the start time of an event and patrons need to submit updated contact tracing information to the box office via phone or email.

Pre-Event Email

Ticketholders will receive an email within 24 hours of the event start time that outlines COVID-19 safety protocols including instructions for entering, attending, and exiting the event.

Public Health Restrictions for Entering the Venue

Anyone meeting one or more of the following restrictions should not enter the venue:

  • Feeling unwell or sick, regardless of symptoms
  • Diagnosed with or presumed to have contracted COVID-19 within the last 14 days
  • Directed to self-isolate by a provincial health authority
  • Travelled outside of Canada within the last 14 days
  • In close contact with a person who tested positive for COVID-19 or who is presumed to have COVID-19

Physical Distancing and Hand Hygiene

Everyone entering, exiting, and moving throughout the venue must maintain 2 metres (6 feet) between each person wherever possible.

Anyone entering the venue is asked to sanitize their hands upon entry.

Masks

Masks are required for everyone entering, exiting, and moving around inside the venue. Masks must cover the nose, mouth, and chin.

Patrons are asked to keep their masks on while seated whenever possible; masks may be removed for short periods while seated such as to consume a beverage.

The only exception will be for patrons attending an event who cannot wear a mask due to medical reasons.

Theatre employees and volunteers will also be wearing masks.

Single-use masks will be provided to any patron who needs one.

Arrival

Upon arrival at the venue, patrons may need to line up outside. Signage, including stickers placed 2 metres (6 feet) apart, will encourage physical distancing and reinforce the safety protocols for patrons once they are inside the venue.

Patrons are asked to have e-tickets (printed at home or displayed on a mobile device) ready to be scanned upon entry to the building.

If picking up will call tickets, patrons will enter at the designated door for their seat location and show photo ID to the event services team member to receive their paper ticket.

Entry

Patrons will enter through one designated door and exit through a different one. View the diagram

Seats 1 - 13
Designated entry time is 10 minutes prior to the event start time.
Patrons in these seats will enter the venue through the main front doors on Cliffe Avenue (door A – set of doors closest to the box office).

Entry to the auditorium will require going down a set of stairs. Patrons who cannot use stairs or require assistance will be asked to take a seat in the lobby until an event team member can usher them to their seat.

Seats 14 – 30 and Accessible Platform
Designated entry time is 20 minutes prior to the event start time.
Patrons in these seats will enter the venue through the north lobby doors on Cliffe Avenue (door B – set of doors closest to 4th Street parking lot).

Washrooms

Selected stalls and urinals will be blocked off and clearly marked as unavailable to ensure physical distancing.

Washroom access will be monitored so occupancy limits are not exceeded. There will be a designated area for washroom lineups.

If a patron needs to use the washroom during the performance, the patron may be delayed readmittance until the event services team member determines a safe way to do so without compromising the spacing of other patrons.

Seating

Seating maps of the auditorium will reflect a 2 metre (6 feet) distance between audience members. Every seating group will have access to an aisle, which will reduce the need for patrons from separate groups to pass one another in the same row.

The first row of the audience will remain a minimum of 3 metres (10 feet) from the performers on stage.

Unused seat bottoms will be strapped into an upright position to make it easier for patrons to move in each row.

Until further notice, the balcony will remain closed.

Doors

To reduce the number of common touch surfaces, exterior doors will be opened by the SWTS event services team and left open while patrons are entering and exiting.

The doors to the auditorium will remain open for the duration of the event whenever possible to allow for extra air circulation. These doors may need to be closed to accommodate stage effects or disruptive exterior noise.

Event Running Time

Events will be limited to a running time of 90 minutes or less, except by special arrangement. The running time will be noted for patrons when purchasing tickets.

There will be no intermission.

Exit

Exits will be through a different door than the one patrons entered. Patrons will be assigned a designated exit based on their seat number. View the diagram

Seats 1 - 13
Patrons in these seats will proceed up the aisle to exit the venue through the main front doors on Cliffe Avenue.

Seats 14 – 30
Patrons in these seats will proceed down the aisle to exit the venue through the lower Orchestra Left exit doors and out into the Jubilee Square parking lot.

Exit from the auditorium will require going up a set of stairs. Patrons who cannot use stairs or require assistance will be asked to remain in their seat until an event team member can usher them to an exit.

Accessible Platform
Patrons in these seats will proceed out the exterior north lobby doors on Cliffe Avenue (door B – set of doors furthest from the washrooms).

Exiting Before the Performance Begins
If a patron needs to exit the venue before the performance starts, they will leave through the designated exit for their seat number. If a patron needs to be readmitted to the venue, they will use the designated entry door for their seat number.

Sanitizing

All surfaces will be sanitized before each event. All seats in the auditorium will be sanitized using an electrostatic cleaning system.

Lounge & Audience Services

The lounge will remain closed until further notice. Bottled water will be available for sale (no cash transactions) at coat check.

Coat check service and hearing assist units are not available. Until further notice, all merchandise sales and 50/50 activities are suspended.

Most of the furniture in the lobby will be removed, except for a small number of distanced seats to accommodate patrons with mobility issues or who need assistance getting to their seats.

Water & Beverages

The water fountain will only have self-serve bottle refill available. The fountain spout will be turned off. Patrons may bring their own resealable beverage containers containing non-alcoholic beverages only. Alcohol is not permitted.

Refunds

Patrons may contact the box office for a ticket refund if they are unable to attend, particularly if they are feeling unwell or have been in contact with someone who may have COVID-19.

Patrons may also request a refund (up to 30 minutes after the event starts) if they are uncomfortable with any of the COVID-19 safety protocols.

 

 

The Performers and Crew Experience

Requirements

Rental clients, performers, and performer crew are required to have their own safety plans which must be provided to the Sid Williams Theatre Society (SWTS) in advance. The SWTS will provide safety plan templates if requested. The SWTS Technical Director (or designate) will monitor compliance with venue safety plans.

Prior to the arrival at the venue, an event schedule will be shared between the rental client (or performer crew) and the venue crew, including a contact list of all persons expected on site.

Due to the highly variable nature of live performance, additional directives may be generated on an event-by-event basis and will be communicated in writing by the SWTS Technical Director.

Public Health Restrictions for Entering the Venue

Anyone meeting one or more of the following restrictions should not enter the venue:

  • Feeling unwell or sick, regardless of symptoms
  • Diagnosed with or presumed to have contracted COVID-19 within the last 14 days
  • Directed to self-isolate by a provincial health authority
  • Travelled outside of Canada within the last 14 days
  • In close contact with a person who tested positive for COVID-19 or who is presumed to have COVID-19

Health Declaration and Contact Tracing Form

Performers and performer crew must fill out a health declaration and contact tracing paper form each day as they enter the venue.

Masks

Everyone entering or remaining in the backstage areas of the venue must wear a mask that covers the nose, mouth, and chin unless the nature of the task makes this impractical.

If any performers or performer crew misplaces or forgets their mask, the venue crew COVID-19 captain will provide a disposable mask.

The only exception will be for performers or performer crew who cannot wear a mask due to medical reasons.

Physical Distancing and Hand Hygiene

Everyone entering, exiting, and moving throughout the venue must maintain 2 metres (6 feet) between each person wherever possible.

Anyone entering the venue is asked to sanitize their hands upon entry.

Occupancy Limits

All backstage areas, including dressing rooms and the green room, will have posted occupancy limits.

Events With Audience

A minimum 3 metres (10 feet) distance is required between performers and audience members at all times. The stage will be marked with the farthest point a performer may come downstage.

Performers and performer crew are not permitted to enter the auditorium seating area at any time without the permission of the venue crew chief. They must remain on stage or in backstage areas.

Audience members are not permitted backstage or on stage.

Barriers or Shielding

Depending on the type of performance, physical barriers such as acrylic dividers or face shields may be required between performers and the audience, and/or between performers.

Post Performance

Audience members seated in Orchestra Left will exit the auditorium via the house left exit door adjacent to the loading bay. Performers and performer crew must keep this area clear while the audience is exiting and are not permitted to open the loading bay doors until given the go ahead by venue crew.

Priority load out will be given to performers. Venue crew will assist in strike. Performers will be asked to disconnect any equipment they have brought with them, and this equipment will be loaded out first. Venue crew will complete the strike of venue equipment after load out is finished (or at the discretion of the venue crew chief).

Post performance social activities will not be permitted in the venue. Performers and performer crew are asked to exit the venue as soon as possible.