Tuesday to Friday 12 pm - 6 pm
Open 2 hours prior to event start time (for ticketed events)

Closed Saturdays, Sundays, Mondays, and statutory holidays


In Person
442 Cliffe Avenue
Courtenay, BC
One block up the hill from the 5th Street bridge.
Directions and parking info


Charge by Phone
Visa and MasterCard accepted
Toll Free: 1.866.898.TIXX (8499)
Phone: 250.338.2430 ext 1


View terms and conditions


Ticket Fees

Service Charge - $4.50 per ticket
This fee applies to all tickets (all methods of purchase).

The service charge includes both the municipal surcharge (and its GST) and the ticket handling fee (and its GST).

Prior to August 7, 2018, the municipal surcharge was included in each ticket price but the ticket handling fee was not. The municipal surcharge and ticket handling fee have been combined as a separate fee in our new ticketing system to better facilitate discount pricing, where applicable. The ticket handling fee has been increased by $0.40 (incl GST) during this transition. It has not been adjusted since 2011.

The municipal surcharge is a per ticket fee required by the City of Courtenay.

PLEASE NOTE: We have eliminated the online order fee of $2 that applied to online transactions.

Postal delivery fee - $5 per order
This fee applies to each phone or web order where mailing is requested.

Exchange fee - $2 per ticket
This fee applies to each order that is exchanged (restrictions apply).


Exchanges are only permitted for events with multiple dates or those events presented by the Sid Williams Theatre Society. Requests for exchanges must be done in person, with the original tickets, a minimum of 1 business day prior to the event date on the tickets. The patron that purchased the tickets must be the one to request the exchange.

Lost or Missing Tickets

Our Ticket Centre is happy to re-print any tickets that have been lost or have not yet arrived by mail. You must be the original purchaser and ID may be required.


All patrons entering the theatre must have a ticket regardless of age.

Infants are ages 12 months or younger and can be held in arms or on a lap. Many event presenters offer special pricing for infants. Please contact our Ticket Centre to inquire about infant tickets. Children ages 13 and under must be accompanied by, and be seated next to, a supervising adult.

Please consider only bringing children and/or infants to events that are recommended for their age group.

Collection of Information

Personal information is collected in accordance with British Columbia’s Personal Information Protection Act (PIPA).

We do not sell or reveal specific information (including seat locations) about patrons or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law.

We only collect information that is necessary:

  • To verify patron identity (e.g. name and phone number)
  • To deliver requested products and services (e.g. mailing tickets, adhering to patron preferences)
  • To provide patrons with theatre and event/performance information (including by email)
  • To ensure Sid Williams Theatre Society members receive the full benefits of their membership
  • To notify tickets holders if an event changes (date or time) or is cancelled
  • To comply with security regulations based on reducing fraud in credit card purchases
  • To establish patron demographical reports for fundraising or marketing purposes
  • To better serve the theatre’s presenters and patrons
  • To help us fulfill our mandate

Patrons may at any time decline to provide some or all of the information requested, or may request to have their patron records amended to remove information. We will diligently and promptly comply with all such requests. Patrons are advised this may limit the services we are able to provide.

View privacy policy