Health & Safety

The health and safety of our patrons, performers, employees, and volunteers is of utmost importance to us.

Following the protocols outlined below does not guarantee a risk-free event; however, we aim to minimize the risk of infection as much as possible by adhering to these best practices.

This page will be updated when required by new public health directives or approved operational requirements.

We thank everyone for their consideration and cooperation with these COVID-19 safety protocols.

PROTOCOLS AS OF April 4, 2023. These protocols are subject to change at any time.

Capacity & Seating

Most events will be open to full seating capacity unless the event presenter chooses to have a reduced capacity seating map for their event.

Buying Tickets

Patrons are encouraged to purchase tickets by phone or online. The box office will be open Tuesday through Friday from 12 pm to 4 pm and two hours prior to the event start time.

Patrons are encouraged to choose e-tickets as the delivery method for at home printing or display on a mobile device. Patrons who choose will call as their ticket delivery method can pick up their tickets during regular box office hours or at the box office prior to the event start time.

A pre-event email will be sent to ticket purchasers on the morning of the event that will include a reminder about applicable protocols and any necessary entry and exit procedures.

Masks

In accordance with the latest BC government guidelines on public indoor settings, masks are no longer required. Although the mask requirement has been eased, we strongly encourage patrons to continue to wear masks during events, now optional, for the benefit of all in our community.

We recommend the use of masks rated N95 or higher. Masks should fit snugly on the face and not leave any gaps between the mask and skin.

Arrival at the Theatre

The venue doors will open 60 minutes prior to the event start time.

Patrons are asked to have e-tickets (printed at home or displayed on a mobile device) ready to be scanned upon entry to the building. If picking up will call tickets, patrons will go to the box office and show photo ID to the event services team member to receive their paper ticket.

Exiting the Theatre

Patrons seated on the main (orchestra) level are asked to exit through the same door they entered. Patrons seated in the balcony are asked to exit through the exterior balcony stairwell at the north side of the venue.

Patrons are asked to exit the venue starting with the rows at the back of the auditorium. Please remain in your seat at the end of the performance as each row exits. Everyone is asked to proceed directly to their designated exits and not to loiter in the lobby areas.

Sanitizing

All surfaces will be sanitized before each event.  Hand sanitizing stations will be available for patrons at entrances, near the elevator, near auditorium entrances and other high trafficked areas.

Refunds

Patrons may contact the box office for a ticket refund if they are unable to attend, particularly if they are feeling unwell or have been in contact with someone who may have COVID-19. Patrons may also request a refund up to 30 minutes after the event starts.