Ticket Centre Hours
Tuesday to Saturday 10 am – 4 pm
Closed Sundays and Mondays
Closed for statutory holidays
Open 1 hour before show time for the current performance ticket sales.
*A $2 e-commerce fee applies to each order. Complimentary mailing is provided if time permits (minimum of 10 business days prior to an event).
442 Cliffe Avenue
One block up the hill from the 5th Street bridge.
Directions and parking info
Charge by Phone
Visa and MasterCard accepted
Toll Free: 1.866.898.TIXX (8499)
Phone: 250.338.2430 ext 1
PLEASE NOTE: Tickets are non-refundable.
Handling fee - $2 per ticket
This fee applies to all tickets (all methods of purchase).
Online order fee - $2 per order
This fee applies to each online order, not each ticket.
Mailing fee - $2 per order
This fee applies to each phone order where mailing is requested.
Exchange fee - $2 per order
This fee applies to each order that is exchanged (restrictions apply).
Exchanges are only permitted for events with multiple dates or those events presented by the Sid Williams Theatre Society. Requests for exchanges must be done in person, with the original tickets, a minimum of 1 business day prior to the event date on the tickets. The patron that purchased the tickets must be the one to request the exchange.
Our Ticket Centre is happy to re-print any tickets that have been lost or have not yet arrived by mail. You must be the original purchaser and ID may be required.
If you are purchasing tickets as a gift, please let our Ticket Centre staff know as the tickets can be transfered to the recipient's account so they are eligible for ticket re-prints and exchanges (if applicable).
All patrons entering the theatre must have a ticket regardless of age.
Infants are ages 12 months or younger and can be held in arms or on a lap. Many event presenters offer special pricing for infants. Please contact our Ticket Centre to inquire about infant tickets. Children ages 13 and under must be accompanied by, and be seated next to, a supervising adult.
Please consider only bringing children and/or infants to events that are recommended for their age group.
Personal information is collected in accordance with British Columbia’s Personal Information Protection Act (PIPA).
We do not sell or reveal specific information (including seat locations) about patrons or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by law.
We only collect information that is necessary:
Patrons may at any time decline to provide some or all of the information requested, or may request to have their patron records amended to remove information. We will diligently and promptly comply with all such requests. Patrons are advised this may limit the services we are able to provide.