Sid Williams Theatre

Employment

Part-time Client Services Associate

Our Client Services department is looking for a positive team member to join us in providing exceptional service to our patrons and clients. The role of the Client Services Associate (part-time) is to work in the Ticket Centre with assistance in other departments when needed. This position requires someone that is highly versatile, confident, and a positive team player with an exceptional focus on providing excellent front line customer service. Qualifications must include proficiency in an MS Office programs, internet, email, and experience with working in a team environment. Duties required of a Client Services Associate may change depending on experience and time of year.

Primary responsibilities

  • Frontline customer service
  • Ticket Centre daily procedures
  • Ticket Centre event procedures
  • Regularly review TC, event booking, marketing, fundraising, front of house procedures and policies
  • Participation at team meetings and staff meetings as scheduled
  • Implementation of Occupational Health & Safety Program procedures – responsibilities for workers
  • Other duties as assigned by the Ticket Centre Supervisor


Qualifications

  • Organized and detail oriented; team-oriented and able to multi-task in a fast-paced environment while utilizing strong coordination and problem solving abilities
  • Positive-minded and personable; confident in ability to communicate clearly and professionally with customers and co-workers
  • Proficient in oral and written communication for business
  • Strong money-handling skills with experience in face-to-face customer interactions
  • Office administration, front desk, reservation, reception experience
  • Knowledge of Windows operating system, MS Office, internet and email
  • Clean criminal record check

Schedule: approximately 12 to 24 hours per week, schedule varies from as early as 8 am to as late as 10 pm.
Compensation: $12.50 to $14 based on experience, 90 days probation period.

The position of a Client Services Associate (with flexibility given to the right applicant) will be posted until filled. Only those candidates shortlisted for interview will be contacted; suitable applications will be kept on file for 6 months and may be considered for other positions coming available.

To apply

Please include resume, cover letter, and references.
By email: pam@sidtheatre.com  with subject: CSA posting
In person: Ticket Centre - Tuesday through Saturday from 10 am to 4 pm