A platform area for accessible seating (including wheelchairs) is located in Orchestra Centre at the rear of the auditorium.
Seating in this area is limited and is availabe for purchase by phone or in person. Please inform our Ticket Centre staff of any accessibility accommodations needed when purchasing tickets.
The theatre has two wheelchair accessible washrooms: one on the main (street) level and one on the lower (fountain) level.
The theatre is equipped with a manually operated elevator for access between the main lobby and lower level.
Balcony seating is accessible by stairs only.
The main lobby doors, Ticket Centre, and theatre lounge are open 1 hour prior to the event start time. For most events, doors to the auditorium seating are generally open 30 minutes prior to the event start time. Latecomers will be seated by ushers at the appropriate time as directed by the event presenter.
For safety, and as a courtesy to others, patrons are not permitted to sit or stand in the aisles during the performance. Due to fire regulations, aisles should be kept clear at all times.
Booster seats are available free of charge for patrons of any age. Please ask event staff for assistance if you require a booster seat.
A coat check service is available year-round. There is no charge, but we encourage donations which go directly to our student bursary program. Bottled water is also available for purchase at coat check (cash only). Please be advised the Sid Williams Theatre Society is not responsible for lost or stolen items.
For most events, photography and audio/video recording is not permitted. This policy may change at the discretion of the performers and/or event presenter. Please listen to pre-show announcements indicating the specific event policy or ask any event staff for clarification.
Patrons are asked to put their cell phones or pagers on silent or vibrate mode and please refrain from texting during the performance.
All patrons entering the theatre must have a ticket regardless of age.
Infants are ages 12 months or younger and can be held in arms or on a lap. Many event presenters offer special pricing for infants. Please contact our Ticket Centre to inquire about infant tickets. Children ages 13 and under must be accompanied by, and be seated next to, a supervising adult.
Please consider only bringing children and/or infants to events that are recommended for their age group.
We ask everyone to please be considerate of other patrons. Any patron interfering with the enjoyment of another individual during an event may be asked to leave the theatre without expectation of a ticket refund. Theatre event staff reserve the right to refuse entrance and/or re-admittance to anyone, as well as the right to ask someone to leave the premises.
Flowers are not permitted inside the auditorium. They can be stored at coat check and picked up at the end of the performance.
Only water is permitted inside the auditorium. Personal water containers with lids are permitted, provided they are empty on arrival and are filled at our fountain. Bottled water is available for purchase at coat check and the theatre lounge.
Our theatre lounge is open 1 hour prior to a performance, as well as intermission, and offers refreshments and snacks for purchase. The lounge accepts cash, debit, or credit card as forms of payment. We offer a pre-order service for patrons to order their refreshments before the performance to avoid lineups during intermission.
For many events at the theatre, alcoholic beverages are available for purchase. Theatre lounge staff are trained in the Serving It Right program for responsible alcohol service. Patrons are not permitted to bring in alcoholic beverages from outside vendors and may not go outside the building with alcohol purchased from the theatre lounge. Theatre management reserves the right to refuse the sale of alcohol to any patron.
Hearing assistance units are available free of charge. Patrons will need to provide name, phone number, and a piece of identification (to be held until unit is returned) to check out a unit.
The system is an FM transmitter on 107.5 FM. Patrons may choose a neck loop, single earpiece, or double headphone. The neck loop is to use with a hearing aid(s) that must be in the Telephone (T) or Micro-Telephone (MT) position. The single earpiece and double headphone work as a normal stereo headset. All three systems attach to a small handheld radio.
Events are rarely cancelled or postponed due to inclement weather. Please be advised that tickets for all events are non-refundable. If a decision is made to cancel or postpone an event, information will be posted on our website as soon as it is available. Information will also be made available through our Ticket Centre phone message.
To inquire about the possible recovery of a lost item, please contact our Front of House department at 250.338.2430 ext 5.
Artist merchandise may be available for purchase in the theatre lobby. Most merchandise is cash only. Please be advised there is no bank machine at the theatre.
Fragrances and scented products can aggravate health problems for many people, including those with asthma, allergies, and other medical conditions. For the health and consideration of others, please refrain from wearing fragrance or scented products when attending the theatre.
Tickets that have already been purchased and will be picked up just prior to the event are available at our Ticket Centre up to 1 hour before the event start time. If you are picking up tickets, please bring valid photo ID. Please be advised that our Ticket Centre closes 30 minutes after the event start time.